We want you to be completely satisfied with your purchase from House of Goods. If you need to return an item, our simple return process is here to help. Follow the steps below to initiate a return.
Step 1: Check Return Policy
Before initiating a return, please ensure that your item meets our return policy criteria:
Returns must be initiated within 30 days of delivery.
Items must be in their original condition and packaging, with all tags and labels attached.
Custom or personalized items are not eligible for return unless they arrive damaged or defective.
Step 2: Gather Required Information
To process your return, we will need the following information:
Once we receive your email, our customer service team will review your request and, if approved, provide you with a Return Authorization Number (RA#) and return instructions. Please do not send items back without a Return Authorization Number.
Step 5: Ship Your Return
Carefully package the item(s) and include the Return Authorization Number inside the package. Ship the package to the address provided in the return instructions. We recommend using a trackable shipping service to ensure your return is received.
Step 6: Refund Processing
Once we receive and inspect your returned item(s), we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method. You will receive an email confirmation once the refund has been issued.
Questions?
If you have any questions about our return process, please don't hesitate to contact us at info@shophouseofgoods.com. Our customer service team is here to assist you.
Thank you for choosing House of Goods. We appreciate your business and are committed to providing you with the best possible shopping experience.
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