INITIATE A RETURN

Initiate a Return

We want you to be completely satisfied with your purchase from House of Goods. If you need to return an item, our simple return process is here to help. Follow the steps below to initiate a return.

Step 1: Check Return Policy

Before initiating a return, please ensure that your item meets our return policy criteria:

  • Returns must be initiated within 30 days of delivery.

  • Items must be in their original condition and packaging, with all tags and labels attached.

  • Custom or personalized items are not eligible for return unless they arrive damaged or defective.

  • Customers are responsible for covering the return shipping costs.

Step 2: Gather Required Information

To process your return, we will need the following details:

  • Order number

  • Reason for return

  • Item(s) you wish to return

  • Photos of the item(s) if damaged or defective

Step 3: Contact Us

Please email the required information to our customer service team at info@shophouseofgoods.com.

Step 4: Receive Return Authorization

Once we receive your email, our customer service team will review your request. If approved, we will provide you with a Return Authorization Number (RA#) and return instructions. Do not send items back without a Return Authorization Number.

Step 5: Ship Your Return

  • Carefully package the item(s) and include the Return Authorization Number inside the package.

  • Ship the package to the address provided in the return instructions.

  • We recommend using a trackable shipping service to ensure safe delivery, as House of Goods is not responsible for lost or damaged returns.

  • Customers must cover the cost of return shipping. If returning an item purchased via Klarna, Klarna will continue processing the payment plan until the return is processed.

Return Address:
HOUSE OF GOODS LIGHTING LTD
Company Number: 15950063
71 Shelton Street
Covent Garden
London

Step 6: Refund Processing

Once we receive and inspect your returned item(s), we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method. Klarna will update your payment schedule accordingly if your return is approved.

You will receive an email confirmation once the refund has been issued.

Questions?

If you have any questions about our return process, please don't hesitate to contact us at info@shophouseofgoods.com. Our customer service team is here to assist you.

Thank you for choosing House of Goods. We appreciate your business and are committed to providing you with the best possible shopping experience.