frequently asked questions

FAQ's

What types of lighting products does House of Goods offer?

House of Goods offers a wide range of lighting products, including chandeliers, pendant lights, wall sconces, floor lamps, table lamps, and energy-efficient LED fixtures, all designed to enhance the beauty and functionality of your home.

How do I choose the right lighting fixture for my space?

Selecting the right lighting fixture depends on the room's size, purpose, and decor. For personalized recommendations, you can consult our expert lighting guides on our website or contact our customer support team for tailored advice.

Are your lighting products energy-efficient and environmentally friendly?

Yes, we prioritize sustainability in our designs. Many of our lighting products use energy-efficient LED technology and eco-friendly materials to help reduce your carbon footprint while providing superior illumination.

What is your return and exchange policy?

We offer a hassle-free return and exchange policy within 30 days of purchase. If you're not completely satisfied with your order, please contact our customer service team to initiate the process and ensure a smooth experience.

Do you provide installation services for your lighting fixtures?

While we do not directly offer installation services, we provide detailed installation guides with each product and can recommend trusted local professionals to help you safely and effectively install your new lighting fixtures.

Do you offer custom lighting solutions?

Yes, we offer bespoke lighting solutions tailored to your specific needs and preferences. Contact our design team to discuss custom orders and unique designs that perfectly complement your home.

How can I ensure my lighting fixtures are properly maintained?

Regular maintenance involves dusting fixtures with a soft cloth, using appropriate cleaning solutions for different materials, and replacing bulbs as needed. Our website offers detailed care instructions for each product to help you keep your lighting fixtures in excellent condition.

What kind of warranty do you offer on your lighting products?

We provide a one-year limited warranty on all our lighting products, covering manufacturing defects and workmanship issues. Please refer to our warranty policy on the website for detailed information and claim procedures.

Can I track my order once it has been shipped?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery status of your purchase through our shipping partner's website.

Do you offer lighting design consultations?

Absolutely! Our experienced lighting consultants are available to assist you with design advice, product selection, and creating a cohesive lighting plan for your home. Schedule a consultation through our website or contact our customer support team for more details.

What should I do if a part is missing from my order?

If a part is missing from your order, please contact our customer service team immediately. Provide your order number and details of the missing part, and we will promptly send you the missing components or provide further assistance to resolve the issue.

Are bulbs included with the lighting fixtures?

Yes, everything from bulbs to setup manuals will be provided by us. Our goal is to ensure you have everything you need for a seamless installation and optimal lighting experience.

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